Prints N Gifts FAQs
How can I contact you?
If you have a query regarding the Eastmon Prints N Gifts online website you can Contact Us using our online form.
Where can I find an Eastmon Store near me?
Find an Eastmon store near with our Store Locator tool.
How much does it cost?
It's free to create an account on Eastmon Prints N Gifts Online. For a full price list of the products we sell, including postage and handling changes, please refer to the Pricing & Delivery page.
How do I pay? Is it Secure?
Once you have added products to your shopping cart you complete the payment for your order via credit card. Our payment process is provided by Paypal Australia, and the site is certified as a VeriSign Secure site, which encrypts data and transmits payment details over an SSL (Secure Socket Layer) connection. SSL is a security protocol with which data is transmitted over an encrypted connection. The SSL connection is established automatically, you do not need to make any additional settings on your computer.
To learn more about Paypal click here.
When will my order be ready?
If you are having your order mailed to your home, please allow 12 days for your order to arrive. If you are picking your order up from an Eastmon store, we will conveniently give you a call to let you know when your order is ready. Please also allow up to 12 days for your order to be ready to pick up.
I'm having difficulty uploading, what can I do?
If you are trying to upload photos to your account from a computer on a corporate network,it's possible your IT department have set certain network properties that inhibit the upload tool from working. You may need to work with your IT department to resolve the issue. Alternatively, if you are not using a computer on a corporate network and are having trouble uploading it might be best to Contact Us for further assistance.
I have a problem with my order and want to return it, what should I do?
Please email our customer service team at Contact Us and quote your order number (you will receive this number after a successful transaction at this site). We'll let you know whether you need to return the item to Eastmon Prints N Gifts Online. If you do need to make a return, simply send your order - in the original packaging, if possible, and include the Order Summary.
We will refund your account when we receive your return.
