Eastmon Support Knowledge Base

Knowledgebase Home > Prints N Gifts | Glossary | Favorites | Login Knowledgebase Home | Glossary | Favorites | Login
Search the Knowledgebase Browse by Category

[Advanced Search]
View Articles by Category
Category Icon Digital Prints and Enlargements (10)
Category Icon Photo Books (3)
Prints N Gifts rss button
Add an article to this category
Digital Printing, Canvas Prints, Photo Books and Creative Gift Products
There were 19 articles found in this category:
  1. questionPostage and shipping for Prints N Gifts
    Pricing & Delivery Postage & Handling costs $2.95† per order for Australian domestic delivery including prints only. $4.95† per order for Australian domestic delivery including any combination of photo gift products only. $4.95† per order for Australian domestic delivery incl ...

  2. questionWhat do the low resolution warnings mean?
    Low resolution warnings appear for a variety of reasons. This can happen if you uploaded your image at a lower quality than is required for the item or size you are ordering. This is most likely the case if you have uploaded from your computer and you know the original image is high quality. If ...

  3. questionHow do I make my photo Black & White?
    Changing your image in a project to black & white from colour is a simple process and is done on the fly while creating your project. To change your image click on the Edit button The edit options will then become available which you can experiment with and press Reset to return back to your un ...

  4. questionHow do I change my password, email or details?
    You can change your password, email or address details by selecting My Account from the Main Menu To change your details click on the tab marked My Details and change the required fields To change your password click on the tab My Password and enter your old password and the new password in th ...

  5. questionHow can I track my order?
    You can now track the progress of your Estmon Online order by clicking on the My Orders tab from the Main Menu. The My Orders tab will show all orders placed with Eastmon Online in the last 12 months You can print out a Tax Invoice for each order by clicking on the blue i Your order will show ...

  6. questionSharing Saved Projects
    You can share your saved projects with friends and family with differing levels of permission. It is possible to let a friend view your project for confirmation prior to ordering or give them collaborative permission to edit or change anything you have done. The first step to sharing your projec ...

  7. questionAre the sizes metric or imperial?
    All sizes used throughout the Eastmon Online module are in inches. You can find a link to calculate the conversion from inches to metric here

  8. questionI can't upload my pictures
    When you are opening up the Eastmon Online printing module you will get a box pop up asking you to trust the "Aurigma Inc" certificate. You must always click on Trust when this is shown. The Aurigma Applet allows the Eastmon Online module access to your computer to upload your image files.

  9. questionMy screen is blank when I go to upload my pictures.
    When you are opening up the Eastmon Online printing module you will get a box pop up asking you to trust the "Aurigma Inc" certificate. You must always click on Trust when this is shown. The Aurigma Applet allows the Eastmon Online module access to your computer to upload your image files.

  10. questionI can't see the promotional price when I go to order?
    At the beginning when you are selecting your product to create, all items show our regular low price and not the promotional price. The promotional price is adjusted at the Invoice or Review Order screen. It is important at this point to make sure you have selected the right product related to t ...

  11. questionMy email does not work when I try to login
    If you are a first time user to the Eastmon website online printing, click on the Register for free and follow the prompts. All pricing and special offers are at Gold Member prices.

  12. questionHow can I see the file name on my photos?
    There are two ways to view the file name on your photos. Option 1 Go to the Main Menu and choose My Photos. Select the folder you want to view and then hover your mouse over the thumbnail images Option 2 From My Photos select one image and then click Edit from the bar above the thumbnail image ...

  13. questionAre Disney products available?
    Disney products, photo books, template cards and gift products are not available as yet. They have been earmarked for future release but no time frame has been announced yet.

  14. questionHow do I get the promotional price?
    At the beginning when you are selecting your product to create, all items show our regular low price and not the promotional price. The promotional price is adjusted at the Invoice or Review Order screen. It is important at this point to make sure you have selected the right product related to t ...

  15. questionI don't know my password?
    If this is the first time you have used this site to order digital prints or photo gifts then you must click on the Register for free and follow the prompts. All pricing and special offers are at Gold Member prices.

  16. questionI am a member and I can not log in
    If this is the first time you have used this site to order digital prints or photo gifts then you must click on the Register for free and follow the prompts. All pricing and special offers are at Gold Member prices.

  17. questionWhere do I enter a coupon code?
    After you have finished selecting and editing your product and have clicked next you will move to the Print Item/s in Cart screen. This will show the value of your purchase at our regular low price. Click on the Shopping Cart button and proceed through to the Invoice screen. Click on the drop d ...

  18. questionBulk Discounts
    We do not offer bulk discounts on products purchased through the Prints N Gifts tab. We do run specials frequently on all our products and are available to all users. To be notified when the specials are on please subscribe to our newsletter.

  19. questionMy Gold Member code does not work
    You do not have to enter your Gold Member code to access the Eastmon Online Prints N Gifts module! If you are a first time user click on the Register for free and follow the prompts. All pricing and special offers are at Gold Member prices.


Knowledge Management Software by Interspire