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What do the low resolution warnings mean?
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Last Updated
21st of November, 2009
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Low resolution warnings appear for a variety of reasons. This can happen if you uploaded your image at a lower quality than is required for the item or size you are ordering. This is most likely the case if you have uploaded from your computer and you know the original image is high quality.
If you have imported your images from Facebook, My Space and other public and social websites it is likely to be at a low resolution and unsuitable for some projects and print sizes. Many social website automatically resize your file to a much lower resolution even though they may have been professional or high quality images in the beginning. If this is the case we would recommend uploading the original image from your computer.
Uploading images downloaded from websites and email can also be the cause of low resolution warnings as they usually resized to a much lower resolution.

An Exclamation Mark in a Yellow Circle is warning that if you were to proceed and use the image you may see some pixelation of your finished project when returned. Some people may find this acceptable, however the warning should not be ignored and most people may be disappointed with the result.


A White Cross in a Red Circle warning should not be ignored. This is a dire warning that will result in extreme pixelation of your image and will definitely result in an unsatisfactory outcome.


If you wish to proceed and use the images that have contained warnings you will be presented with a Warning agreement that requires you to tick the selected boxes to proceed. It is important you read the agreement and tick the selected boxes if you decide to proceed, or return to the images in question and replace or remove them. If you proceed the fulfillment centre creating your job will not make any judgement on whether to proceed or not with completing your order as they will be aware that you have agreed to proceed.


If your project has no low resolution warning the following Information agreement will pop up before you proceed to the checkout. This is your final chance to look over your order before proceeding and placing your order.


Once your order has been sent to be created for fulfillment it is not possible to stop your order or edit it at the fulfillment centre if you realise you have made a mistake.
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